FAQ
Good questions deserve clear answers.
Understand the process, the responsibilities and the limits before you decide.
Ask about your home ↗Gridwell helps homeowners plan heating and cooling upgrades, understand potential incentives, coordinate administration and organise installation through appropriately licensed and accredited partners.
No. Gridwell manages the customer process. Installation is completed by appropriately licensed and accredited installation partners.
No. Eligibility and incentive values depend on current program rules, the household, property, existing equipment, proposed product and installation requirements.
No. Gridwell does not advertise free systems. An eligible incentive may reduce the customer cost, but contributions and eligibility vary.
Our launch focus is residential reverse cycle heating and cooling: split systems, multi-head systems, ducted reverse cycle and energy-efficient replacements.
No. Efficient equipment may help reduce energy use in suitable circumstances, but actual costs depend on tariffs, weather, the home, system design and how the household uses it.
The initial assessment request and conversation are no-obligation. If any charge applies to a later technical site assessment, it will be disclosed before booking.
We start with your contact details, postcode, property ownership, current heating and the type of upgrade you are considering. Further details are requested only when needed.
We use it to respond to your enquiry, assess the requested upgrade and coordinate next steps. See our privacy policy for more detail.