Legal
This policy explains how Gridwell Energy handles personal information provided through this website and during an upgrade enquiry.
Book a home assessment ↗We may collect your name, phone number, email, property address, postcode, property ownership, details about existing equipment, upgrade preferences and records of our communications. We collect only information reasonably needed to respond to your enquiry and coordinate requested services.
We use personal information to respond to enquiries, assess potential upgrade options, check possible program eligibility, prepare proposals, coordinate appropriately licensed and accredited partners, manage administration, provide support and meet legal obligations.
Where needed for your enquiry or an approved upgrade, information may be shared with installation partners, assessors, product suppliers, program participants, professional advisers and service providers. We do not sell personal information.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.
You may ask to access or correct personal information we hold about you, or raise a privacy concern. Contact Gridwell through the website and identify your request as a privacy matter. We may need to verify your identity before responding.
The website may use essential technical data and, where implemented with appropriate notice, analytics data to operate and improve the service. This policy will be updated if our data practices materially change.
This policy is effective from 24 July 2026. We may update it when our services, systems or legal obligations change. The current version will be published here.
This page is a practical launch policy and should be reviewed against Gridwell Energy’s final legal entity details, service providers and operating procedures before paid traffic begins.
Your next step
Tell us what is happening at home. We will help you make sense of the options.
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