Legal
This policy explains how Gridwell Energy handles personal information provided through this website and during an upgrade enquiry.
Book a home assessment ↗We may collect your name, phone number, email, property address or suburb, postcode, property ownership, details about existing heating, roof, storeys, switchboard, requested rooms and system preferences, enquiry source information and records of our communications. We collect only information reasonably needed to respond to your enquiry, prepare an indicative estimate and coordinate requested services.
We use personal information to respond to enquiries, calculate and save indicative estimates, assess potential upgrade options, check possible program eligibility, prepare proposals, create and manage customer records in our CRM, coordinate appropriately licensed and accredited partners, manage administration, provide support and meet legal obligations.
Where needed for your enquiry or an approved upgrade, information may be shared with installation partners, assessors, product suppliers, program participants, professional advisers and service providers. We do not sell personal information.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.
You may ask to access or correct personal information we hold about you, or raise a privacy concern. Contact Gridwell through the website and identify your request as a privacy matter. We may need to verify your identity before responding.
The website records the page used to submit an enquiry and may retain campaign parameters such as UTM values or a Facebook click identifier when they are present in the page address. This helps Gridwell understand where an enquiry came from.
The website uses the Meta Pixel by default to report page visits and a Lead only after an assessment or estimator enquiry has been validated and successfully saved. Raw questionnaire answers are not sent with the browser event. Gridwell may also send the same Lead from its server through Meta Conversions API, using the same event identifier to prevent duplicate counting. Contact details used for server-side event matching are normalised and cryptographically hashed before transmission. You can turn advertising measurement off when first notified or at any time through Privacy choices in the website footer.
This policy is effective from 24 July 2026. We may update it when our services, systems or legal obligations change. The current version will be published here.
This page is a practical launch policy and should be reviewed against Gridwell Energy’s final legal entity details, service providers and operating procedures before paid traffic begins.
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